Sr. Director of Sales Operations
Stafi, Honduras

As the Sales Operations team leader at Stafi, your role is crucial to help the different operations group interact with Sales. You will be reporting to the VP of Sales and primary responsibility is to support the Sales team in their efforts to achieve success. You will play a crucial role in various activities, ranging from client interactions to candidate management and operational support. This role requires versatility and a proactive mindset to contribute to Stafi's growth as a leading offshore staffing company. You will collaborate closely with the Sales team, talent acquisition, and operations to ensure seamless processes and deliver exceptional client experiences.

Candidate must be fluent in English and Spanish, both written and spoken. Only resumes in English will be considered.

Responsibilities:

1. Liaison and Interview Support:

• Serve as a liaison between the Sales team and Sales operations.
• Understand talent acquisition requirements, prioritize open requisitions, and communicate with the talent acquisition team daily.
• Validate candidate suitability based on attitude, experience, behavior, and client requirements.

2. Candidate Management:

• Provide coaching and guidance to candidates to help them excel in interviews with clients. Prepare candidates by researching the client, conducting role plays, and advising on interview etiquette.
• When needed
  • Utilize the Workable platform to review resumes and identify potential candidates for open roles.
  • Manage candidate pipelines, move candidates through different stages, and schedule interviews.
  • Conduct interviews when necessary and provide your final approval for candidate selection.
  • Meet with new hires on a weekly basis, working on their resumes to ensure accuracy, grammar, and coherence. Make necessary improvements and additions to highlight their strengths and talents, ensuring the resumes are ready for client sharing.

3. Engagement:

• Research and familiarize yourself intimatly with different client roles, such as Executive Assistants, Legal Assistants, Marketing professionals, Intake Specialists, and Paralegals.
• Work with Sales to identify the best-fit candidates for each client.
• When needed participate in Sales calls to understand client requirements

4. Contract Management:

• Assist Sales by following up with clients on necessary documents to the point of ejecution, such as Mutual Non-Disclosure Agreements (MNDA) and Stafi agreements

5. Operational Support:

• Ensure that candidates "on the bench" are productively engaged by assigning training modules or assisting internal staff at Stafi.
• Gather feedback on the performance of candidates assisting internal staff and update the CRM accordingly.
• Regularly review candidate performance in the CRM to gain insights into available resources.

• Collaborate with Sales to create job descriptions for specific roles.
• When needed invite the Director of Client Success to the kick-off calls and check their availability using their calendar.

6. Database Management:

• Help update the Stafi’s CRM regularly, ensuring all contacts met by the Sales team are included

Requirements

• Strong communication and interpersonal skills to effectively collaborate with the sales team, clients, and internal stakeholders.
• Excellent organizational skills to manage multiple tasks and prioritize accordingly.
• Attention to detail to review resumes, contracts, and client communication accurately.
• Proficiency in using different platforms for candidate and client management.
• Knowledge of various client roles, including Executive Assistants, Legal Assistants, Marketing professionals, Intake Specialists, and Paralegals.
• Ability to conduct interviews and assess candidates based on client requirements and Stafi's standards

Job Rewards and Benefits