Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our San Pedro Sula office.
Requirements
- Previous experience in a similar role
- Experience in Mexican and/or US operations is an asset
- Excellent verbal and written communication
- Fluent English
- Demonstrated ability to manage high-stress situations calmly and effectively
- Possess and utilize excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Positive attitude with good people skills
- Good command of MS Office (Excel and Word) with an ability to quickly learn new software
Responsibilities:
- Establishes performance metrics for customer service representatives.
- Build expert and dynamic knowledge of company products and services.
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.
- Ensure quality service within the team
- Continually update customers as to the status of each order as required and solve customer-specific freight issues.
- Coordinating with other departments to clear customs paperwork.
- Follow established procedures for processing bills.
- Perform duties as assigned by the Customer Service Manager.
- Prepare timely and accurate ad-hoc and scheduled analyses while consistently providing insights and creative solutions
- Provide analytical support and information to cross-functional / multi-departmental Private Label teams
- Provide analytics to aid in cost-savings opportunities to the business and provide insight supported by sound financial advice to key stakeholders
- Continuously look for cost saving opportunities with third parties (transport and warehousing) i.e. rate negotiation
- Continually analyze supplier freight profitability for ongoing negotiation with providers
Benefits
- Permanent Role
- Growth Opportunities
- Competitive Salary