Virtual Receptionist/Call Center Agent - SPS (F/T, P/T, flex, remote)
AnswerHero, Honduras

AnswerHero is looking for fully bilingual Virtual Receptionist team members with excellent questioning, listening and comprehension skills. Our heroes must have near-native English skills, both verbal and written, with excellent soft skills including empathy, patience, kindness, and compassion. We answer phones for small businesses in the United States and that requires us to be able to quickly understand what a person is calling about, properly document the interaction, and dispatch the message to the proper person.

If you're up for the challenge, we invite you to apply to be an AnswerHero! We are currently hiring for full-time positions in office or remote with flex schedules or part-time in office positions.

For remote positions:

After training, which will be conducted at our offices in San Pedro Sula, the position will be 100% remote. Our offices abide by WHO and CDC guidance regarding social distancing, mask wearing, and sanitation.

Due to the position being fully remote, AnswerHero has certain requirements for work-from-home:

• A dedicated, quite workspace
• A desk and a chair
• High-speed internet, minimum 10 mbps up/5 mbps down (verified by our IT team for both bandwidth and latency)
• Ability to hard-wire our equipment to your router

Requirements

• Speaks English and Spanish fluently. This is very important since our business depends on providing a fully bilingual service.
• Is responsible and consistent. When people are responsible and consistent then the whole team feels a sense of ease that they can trust and rely on one another.
• Empathetic. Being able to put yourself in someone’s shoes and understand what they might be feeling is important in this work.
• Being a good listener. We're a call center and our sole connection with our customers is through the phone so you have to have excellent active listening skills and the ability to confirm back to callers their needs and/or intentions.
• General People Skills. This goes hand-in-hand with empathy but it’s a little different. This is about being able to sense when someone wants to connect with you or when they are in a hurry and just want the job done. Do you give a little or do you hold back?
• Stable. Stuff happens that we can’t control, but if in general, you’re the kind of person that other people can depend on to do what you say you’ll do then that is very valuable to us.

Benefits

• Comfortable Environment. We choose our offices to be central so that it’s easy for people to get to and close to shops and restaurants. We make sure that the office is comfortable with good lighting. We have a kitchen and a break room with TVs.
• Competitive Pay and Paid Training. We provide competitive remuneration and also generous bonuses. We value our employees and want to keep them happy.
• Room for Growth. We’re a growing company with plenty of opportunities for career advancement including training, and management. We believe in growing together,

• Part of a Team. When you work at AnswerHero you’ll feel that you are part of a team and that is because we believe in putting our staff members first. A company is only as good as their employees. We recruit the best and treat them the best so we can all grow together.

Job Rewards and Benefits