Virtual Receptionist/Call Center Agent - SPS (Full-time)
AnswerHero, Honduras
Job Description
AnswerHero, established in 2010, is a bilingual live call answering and virtual receptionist company with approximately 115 employees across the United States, Costa Rica, and Honduras. We offer our services to small-and-medium-sized businesses, mostly in the United States. Unlike other types of call center work, we do not do telemarketing, sales, technical support, or collections. We help our clients with message taking, appointment setting, urgent call answering, lead capture and more. As a company that's obsessively focused on our caller's experience, we do not track or evaluate staff based on metrics like first call resolution or average call duration, but rather we focus on providing the caller with an efficient and pleasant experience and sending accurate messages to our customers.
We need all of our staff to be HEROs for our callers, which means we have to keep our staff happy! We offer some of the most competitive salaries along with generous benefits such as performance bonuses, transportation/internet subsidies, private health insurance, paid training, and more! Our company culture and our work environment are the best you'll find in this industry and we're determined to keep it that way. Additionally, our offices are centrally located near City Mall which makes it very convenient for those working in the office and we have comfortable break rooms with TVs.
Additionally, we service our own clients - we don't do campaigns or act as subcontractors. This means that our staff enjoys a level of stability that's almost unheard of in this industry. Here, you're part of a team, not just a number.
- A dedicated, quiet workspace
- A desk and a chair
- High-speed internet, minimum 10 Mbps up/5 Mbps down (verified by our IT team for both bandwidth and latency)
- Ability to hard-wire our equipment to your router
- 85% or greater Quality Assurance score
- Not currently on a Performance Improvement Plan
Requirements
What does it take to be a part of the #HeroSquad?We recognize that every person is different but there are a few specific qualities we look for:
- Advanced English (C1 or higher) and Spanish
- Strong written English skills
- A high school diploma with at least three to six months of experience preferred
- Ability to maintain a pleasant demeanor, be empathetic, and demonstrate patience
- Attention to detail
- Reliable and stable
Benefits
- Industry-leading Base Pay
- Performance Bonuses
- Transportation/Internet Subsidy
- Paid Training
- Private Health Insurance
- Life Insurance
- Room for Growth
- Relaxed Company Culture