Virtual Receptionist - SPS (Full-time / Day and Night Shift)
AnswerHero, Honduras
Job Description
AnswerHero, established in 2010, is a bilingual live call answering and virtual receptionist company with approximately 115 employees across the United States, Costa Rica, and Honduras. We offer our services to small-and-medium-sized businesses in the United States. Unlike other types of call center work, we do not do telemarketing, sales, technical support, or collections. We help our clients with message taking, appointment setting, live call interpretation, lead capture and more. As a company that's obsessively focused on our caller's experience, we focus on providing the caller with an efficient and pleasant experience and sending accurate messages to our customers. If it's your calling to help people and to provide a warm and professional service EVERYDAY, we want to hear from you!
We need all of our staff to be HEROs for our callers, which means we have to keep our staff happy! We offer some of the most competitive salaries. Our company culture and our work environment are the best you'll find in this industry, and we're determined to keep it that way. Additionally, our offices are centrally located near City Mall which makes it very convenient for those working in the office and we have comfortable break rooms with TVs.
Requirements
- Advanced English (C1 or higher) and Spanish
- Excellent spoken and written communication
- A high school diploma
- Strong soft skills, empathy, friendly demeanor, helpfulness
- Attention to detail and active listening
- Availability to work one weekend day
- Reliable and stable
- WFH is available only after the on-site training and the nesting period is complete
- A dedicated, quiet workspace
- High-speed internet, minimum 10 Mbps up/5 Mbps down (verified by our IT team)
- Ability to hard-wire our equipment to your router
- 85% or greater Quality Assurance score
- Not currently on a Performance Improvement Plan
Benefits
- Industry-leading Base Pay
- Performance Bonuses
- Transportation/Internet Subsidy
- Paid Training
- Extra days off (birthdays, after working on holidays)
- Private Health and Life Insurance
- Room for Growth
- Relaxed Company Culture